Terms of Service

Submission of a request through cmmcalibrationminneapolis.com, the quotation that follows it, and the CMM Calibration and Repair and related work performed through this site are all governed by these terms. Submitting a request or accepting the resulting quotation counts as acceptance of them. A signed supply agreement or agreed purchase-order terms already on file take precedence over these terms, to the extent of any conflict.

Last updated 18 October 2026.

Review of the request happens first, before a quotation is issued, and it confirms three things: that the requirement is stated clearly and understood, that the method, range and measurement capability needed are available, and that the laboratory selected to carry out the work is competent to perform it.

Where a statement of conformity is required, the decision rule to be applied is agreed in writing before work begins, as is the specification the item is to be assessed against. Any requirement that changes after acceptance is reviewed again and confirmed to the customer before work continues. Any request that cannot be met as specified is either declined or returned with an alternative scope; it is not accepted and quietly reduced.

Every quotation goes out in writing. Validity is thirty (30) days from the date of issue, unless the quotation names a different period. The figures in it come from the item description, quantity, measurement points, tolerances and turnaround supplied with the request.

Where the item received is not the item described — extra channels, a wider range, damage, or a condition needing repair before measurement is possible — work is held while a revised quotation is issued. Nothing proceeds until that revision has been approved in writing.

Business days are how turnaround is quoted, and it runs from receipt of the item or receipt of written approval to proceed, whichever is later. Expedited handling is possible where capacity allows and is quoted separately. Every turnaround commitment is given in good faith against current capacity; if it cannot be met, notice is given as soon as the delay is known, stating a revised date.

Items should arrive in protective packaging adequate for transit, with any accessories, fixtures, cables or software needed to complete the work. Unless carriage has been arranged and charged on the quotation, transit risk in both directions rests with the customer.

Unsafe items, contaminated items, and items outside the condition accepted at review are returned unworked, with the reason stated. Completed items are held at the customer's risk once the collection or despatch period agreed on the quotation has ended.

Certificates and items are released against payment in full, unless a credit account has been approved in advance; on an approved account, invoices are payable net thirty (30) days from the date of invoice.

Prices exclude taxes, duties and carriage unless stated otherwise on the quotation. Interest on an overdue balance may be charged at the lower of one and one-half percent (1.5%) per month or the maximum permitted by law. While an account is overdue, further work on it may be suspended.

The laboratory that performed the work issues the certificate or report, and it remains that laboratory's technical record. Payment in full gives the customer an unrestricted right to keep, copy and use the certificate for its own quality, audit and regulatory purposes.

Certificates are complete documents, and reproduction is in full or not at all — partial reproduction requires written approval. The performing laboratory retains copies for the period stated in its records policy, and a reissue is made against the original certificate number.

Confidential treatment applies to information obtained or created in the course of a request: drawings, specifications, tolerances, measurement results and the existence of the engagement itself. The information reaches the personnel and providers who need it to complete the work, and otherwise only where disclosure is required by law or by an accreditation body exercising its rights of access. Notification of a legally required disclosure is given to the customer, unless that notification is itself prohibited.

With reasonable skill and care, work is carried out in accordance with the methods and standards stated on the quotation and on the resulting certificate. A customer facing defective work elects between re-performance of the affected work and a refund of the amount paid for it.

Total liability, to the maximum extent permitted by law, is capped at the amount paid for the work giving rise to the claim. Loss of profit, loss of production, loss of contract, and any indirect or consequential loss are all outside that liability. Liability that cannot be limited by law stays exactly that — unlimited, regardless of anything stated here.

Conflict-of-law principles play no part here: the laws of Minnesota govern these terms outright, and any claim is brought in the courts of that jurisdiction, unless a different forum has been agreed in writing.

These terms can be revised, and it is the version published at cmmcalibrationminneapolis.com on the date a quotation is issued that applies to that engagement. Related terms live in the privacy notice, the limitations and disclaimer and the complaints and appeals.

Last updated 18 October 2026.